Contact

Contact Joleep

Email: support@joleep.com

Customer Support: Available 24 hours a day, 7 days a week.

For an order question, include your order number, the email used at checkout and a short description of the help you need. For delivery questions, include the tracking number and the destination country or region. For a damaged or incorrect item, attach clear photos of the item, packaging and shipping label where possible.

Please do not send passwords, full payment card numbers or other sensitive payment information by email. We will never ask for your password or full card details.

Before contacting us

• Check the tracking link in your shipping confirmation.
• Review our Shipping & Delivery and Returns & Refunds pages.
• Keep the item and packaging until your case has been reviewed.