Contact
Contact Joleep
Joleep customer support is provided by Shenqiu County Shengzouqi General Merchandise Store, the legal business that operates this online store.
Email: support@joleep.com
Phone: +86 131 5449 9568
Customer Support: Available 24 hours a day, 7 days a week.
For an order question, include your order number, the email used at checkout and a short description of the help you need. For delivery questions, include the tracking number and the destination country or region. For a damaged or incorrect item, attach clear photos of the item, packaging and shipping label where possible.
Please do not send passwords, full payment card numbers or other sensitive payment information by email. We will never ask for your password or full card details.
Before contacting us
- Check the tracking link in your shipping confirmation.
- Review our Shipping & Delivery and Returns & Refunds pages.
- Keep the item and packaging until your case has been reviewed.
Legal Business and Contact Information
Legal business: Shenqiu County Shengzouqi General Merchandise Store
Registration No.: 92411624MADWTQ5G16
Registered address: Room 388, Unit 2, Building 3, Building 9, Hemei Jiayuan Community, Baiji Town, Shenqiu County, Zhoukou City, Henan Province, China
Phone: +86 131 5449 9568
Email: support@joleep.com
Customer Support: Available 24 hours a day, 7 days a week.