Frequently Asked Questions
Frequently Asked Questions
How long does order processing take?
Orders are expected to be processed and dispatched within 3 business days after confirmation.
How long does delivery take?
Estimated delivery is 5–15 business days after dispatch. Processing time is separate and a fixed delivery date is not guaranteed.
How much is shipping?
Standard shipping is USD 6.00 for a discounted merchandise subtotal below USD 36.00 and free for a subtotal of USD 36.00 or more.
Where does Joleep ship?
Checkout supports enabled destinations across Europe and North America, plus Australia, China, Hong Kong, Singapore, Japan, Taiwan and South Korea.
How do I track my order?
Use the tracking link in your shipping confirmation. If tracking has not updated, email support@joleep.com with your order and tracking numbers.
Can I change or cancel an order?
Contact us promptly. Changes and cancellations cannot be guaranteed after processing or dispatch begins.
What is the return period?
Request a return within 30 calendar days after delivery and wait for approval and return instructions before sending anything.
Who pays return shipping?
The customer pays return shipping for non-quality-related returns. Approved defective, damaged or incorrect-item cases are handled separately.
When is a refund processed?
After an approved return is received and inspected, Joleep processes the refund within 5 business days. Payment-provider posting time is additional.
Does Joleep offer subscriptions or automatic renewal?
No. Joleep does not offer subscription products or automatic renewal.
How can I contact support?
Email support@joleep.com. Customer Support is available 24 hours a day, 7 days a week.