Returns & Refunds

Last updated: September 9, 2026

30-day request window

You may request a return within 30 days after delivery. To be eligible, an item must be unused, in its original condition, and returned with its packaging and any included parts.

Hygiene-sensitive items

For health and hygiene reasons, opened or used personal-care tools, false lashes, press-on nails, and other sealed beauty items cannot be returned for a change of mind. This restriction does not apply when an item is faulty, damaged on arrival, or incorrectly supplied.

How to start a return

Email support@joleep.com with your order number, the item, and the reason for the request. Please wait for return instructions before sending anything. Unapproved parcels may not be identifiable.

Return costs and inspection

Customers cover return shipping for change-of-mind returns. Joleep covers reasonable return costs for a confirmed defect or fulfillment error. Returned items are inspected before approval.

Refund timing

Approved refunds are issued to the original payment method. Financial institutions commonly take 5-10 business days to post the credit after it is issued. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

Order changes

Contact us quickly if you need to cancel or change an order. We will try to help before fulfillment begins, but changes are not guaranteed after dispatch.

Nothing on this page limits consumer guarantees or other rights that cannot be excluded under applicable laws in the United States, Canada, or Australia.