Track Your Order

Track your order

When tracking is available, Joleep sends a shipping confirmation to the email address used at checkout. Open that message and use the carrier tracking link to view the latest available status.

Tracking has not updated

A carrier may need time to scan a parcel after dispatch. If the tracking status remains unchanged or shows a delivery problem, email support@joleep.com with:

• Your order number
• Your tracking number
• The email used at checkout
• The destination country or region
• A short description of the issue

Customer Support: Available 24 hours a day, 7 days a week.

Do not post order numbers, addresses or tracking details publicly.